CANCELLATION POLICY

If cancelled with less than 24 hours notice, there will be a 50% fare charge to the card on file. In the event of less than 8 hours notice, the full fare will be charged to the card on file. Flight cancellations or situations beyond the clients’ control, medical emergencies or hospitalization will not be charged a fee.

No show / no call cancellations or failure to meet your driver are subject to a 100% cancellation fee.

Should driving conditions cause the trip duration to extend, for any reason, more than 25 extra minutes, additional fees of $70/hour pro-rated will apply.

Quality Town Car cannot be held financially liable in situations where flights and or appointments were missed due to traffic, early departures of flight, civil unrest, or acts of God.

While we do our best to remain flexible to client requested pick ups it is ultimately the responsibility of the client to set the pick up time.

We happily accept all major credit & debit cards and provide an email receipt via the Square program.

RESIDENTIAL PICK UP

Please understand that stringent time management is necessary so that we can meet our scheduled pick up times and lessen any wait for our other passengers. We appreciate your understanding and will always do our best to work with you whenever possible. Additionally, driver gratuity is not included in the price of your quote

  • As a courtesy to our clientele, it is our policy to send you a text message 5 minutes prior to your drivers’ arrival.
  • As part of your reservation, we allow up to 10 min for loading cargo and passengers. If you run past this time, there is an additional charge of $1 per minute for this “at rest” period after the 10 min grace period.
  • We will always inform you when we are reaching the point of additional charges that would exceed normal trip charges.
  • Additional charges will be incurred for pet transportation and excess baggage that does not fit in the cargo area.
  • In the event of unforeseeable circumstances, we are not liable for more than the contracted amount of fare.

SEA/TAC AIRPORT PICK UP

  • In the event of unforeseeable circumstances, we are not liable for more than the contracted amount of fare.

With checked luggage

  • We will be monitoring your flight’s progress and automatically adjust your pick up time to reflect your actual arrival time
  • Your driver will text the number you have provided 5 minutes after you have landed. This text will request your exit door number when ready for pick up and will also provide you with your driver’s name and vehicle description, so you can get into the proper vehicle.
  • Exit out any door just beyond the baggage carousels taking note of the door number (printed in red above each door)
  • Text your door number back to your driver. Also, if you have something distinctive about your group, you should mention that to aid in our easily identifying you.
  • If you do not receive your driver’s text or if you do not have a cell phone, please call the main number (206) 458-5315 from the pay phones located downstairs near the baggage claim carousels.
  • The dispatcher will provide you with your driver and vehicle description, as well as pass your pick up location to your driver. They will pull around to your location. It takes about 5 minutes for the driver to reach you under normal circumstances.
  • Note: Please select the most open pick up location where vehicles can move more easily in and out, so that we can get to you as soon as possible.
  • Note: DO NOT EXIT TOWARDS GROUND TRANSPORTATION. DO NOT CROSS SKYBRIDGE.

Without checked luggage

  • We will be monitoring your flight’s progress and automatically adjust your pick up time to reflect your actual arrival time
  • Your driver will text the number you have provided 5 minutes after you have landed. This text will request your exit door number when ready for pick up and will also provide you with your driver’s name and vehicle description, so you can get into the proper vehicle.
  • Proceed towards the baggage claim area. Exit out any door just beyond the baggage carousels taking note of the door number (printed in red above each door)
  • Text your door number back to your driver. Also, if you have something distinctive about your group, you should mention that to aid in our easily identifying you.
  • If you do not receive your driver’s text or if you do not have a cell phone, please call the main number (206) 458-5315 from the pay phones located downstairs near the baggage claim carousels.
  • The dispatcher will provide you with your driver and vehicle description, as well as pass your pick up location to your driver. They will pull around to your location. It takes about 5 minutes for the driver to reach you under normal circumstances.
  • Note: Please select the most open pick up location where vehicles can move more easily in and out, so that we can get to you as soon as possible.
  • Note: DO NOT EXIT TOWARDS GROUND TRANSPORTATION. DO NOT CROSS SKYBRIDGE.

Clearing Customs

  • Upon clearing customs, we request that you text your driver to let them know you are proceeding to baggage claim to retrieve your luggage. This simple update allows us to move into the closest possible position, so that we are ready when you call for your vehicle.
  • After retrieving your luggage, please call our 24 hour pick-up line at (206) 458-5315 with your name and door number
  • Dispatch will provide a vehicle and driver description as well as ETA for pick-up (typically less than 5 min)
  • Note: If no phone call is received after clearing customs it may result in an increased response time for our driver which could result in longer wait times for our passengers.
  • We allow one hour from the time your flight lands to clear customs. After that hourly rates will apply.

CRUISE LINE PICK UP

  • In the event of unforeseeable circumstances, we are not liable for more than the contracted amount of fare.

Cruise Line Disembarkment Procedure

  • Cruise ship disembarkment times may vary, resulting in variable pick up times.
  • Upon arriving in port and before beginning your disembarkment from the ship, please send a courtesy text to our 24 hour pick up line at (206) 458-5315. This will help us better determine your exact pick up time.
  • This is a “soft” reservation, meaning that there isn’t a set pick up time, more of a window of time (example 8:00-8:30am). Providing us with an update prior to clearing customs and retrieving your luggage should give us a better opportunity to move into position once you have actually arrived at the passenger pick up area
  • Note: Passenger pick up areas vary depending on the cruise line and pier of arrival. Please see more information below.

Pier 66 – Alaskan Way Marina

  • Once you have retrieved your luggage and are ready for pick up in the passenger area call us at (206) 458-5315. You will then be provided a vehicle & driver description and location or eta, if the driver is not in position yet.
  • Please move towards the sidewalk and head south on Alaskan Way to the livery car area in front of the taxi cab waiting line.
  • Note: It is common for tour buses to be parked in front of the taxi line, sometimes obstructing your view of the town cars.

Pier 91 – Smith Cove Marina

  • Once you have retrieved your luggage and are ready for pick up in the passenger area call us at (206) 458-5315 and provide us with your flag number.
  • Flags are hung under the covered passenger area where ground transportation vehicles pull alongside.

Also

In accordance with Washington State Livery Laws, any vehicle that is exposed to bodily fluid must be pulled from service immediately, professionally cleaned and then assessed before providing further transportation. Should any member of your party vomit within the vehicle, the following charges will be added on to the final bill: Town Car cleaning is $250, SUV/Van is $350, and Limo/Bus is $500.

For the safety of our passengers and drivers, some of our vehicles may have aftermarket equipment that can record video outside and audio inside the vehicles.

Quality Town Car is not responsible for any item(s) left within vehicle.